Pages may be slow loading

Incident Report for TrueContext

Resolved

System performance has returned to normal

Posted May 20, 2020 - 10:24 EDT

Monitoring

We have resolved the performance degradation and are monitoring our systems.

Posted May 20, 2020 - 10:14 EDT

Investigating

The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible. This will affect all operations, including the administration portal and form submissions.

Posted May 20, 2020 - 10:08 EDT

This incident affected: Admin Console, Form Builder, Mobile App Communications, Document Generation, Scheduled Jobs, and Public REST API.