All Systems Operational
About This Site
ProntoForms publishes up-to-date information on service availability on this site. Visit any time to get current status information, or tap "Subscribe to Updates" to setup automatic notifications of issues by email, SMS, or RSS feed. If you are experiencing an availability or performance issue that is not described below, please inform us at support@prontoforms.com or https://support.prontoforms.com.
Admin Console
Operational
Viewing and updating your data and configurations within the ProntoForms Admin Console.
Form Builder
Operational
Authoring new forms or updating existing forms.
Mobile App Communications
Operational
Syncing communication between the Mobile Applications and the ProntoForms Cloud.
Submission Processing
Operational
Processing Submissions received from the field.
Document Generation
Operational
Generation of output documents (PDF, HTML, Word, etc.) from ProntoForms Submissions.
Scheduled Jobs
Operational
Automated jobs running within the ProntoForms Cloud.
Ex. Data Source fetching, Scheduled Data exports, Data Destination execution, Advanced Analytics processing
Customer Feedback Forms
Operational
Using and submitting forms via the Customer Feedback Forms browser-based web application.
Advanced Analytics
Operational
Syncing data to the Advanced Analytics engine or viewing Dashboards/Reports within the Advanced Analytics interface.
Public REST API
Operational
Execution of REST API calls from your system to the ProntoForms Cloud.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Changes to our Outbound Email IPs
Oct 23, 2023 11:00-11:15 EDT
Effective Monday, October 21, we will be making changes to the list of dedicated email servers that our systems send from. In addition to our original list of dedicated IPs, we will begin sending email from the following IPs:
54.240.125.10
54.240.125.11
54.240.125.12
54.240.117.164
54.240.117.163
54.240.117.165
If required by your organisation, please ensure these IP addresses are added to any allow lists by this date.
For more information and a full list our list of trusted IP addresses and domains, please see this article:
https://support.prontoforms.com/hc/en-us/articles/217500308-IP-and-Domain-Allow-List
Posted on Sep 22, 2023 - 08:26 EDT
54.240.125.10
54.240.125.11
54.240.125.12
54.240.117.164
54.240.117.163
54.240.117.165
If required by your organisation, please ensure these IP addresses are added to any allow lists by this date.
For more information and a full list our list of trusted IP addresses and domains, please see this article:
https://support.prontoforms.com/hc/en-us/articles/217500308-IP-and-Domain-Allow-List
Posted on Sep 22, 2023 - 08:26 EDT