Processing Delays

Incident Report for TrueContext

Resolved

This incident has been resolved.

Posted Apr 21, 2021 - 17:04 EDT

Monitoring

Processing has returned to normal and we are now monitoring key metrics to ensure that service remains operational.

Posted Apr 21, 2021 - 16:46 EDT

Investigating

We have identified delays in data source fetches, scheduled exports and form destination processing. We are actively investigating the issue. Messages are currently queued and will process once the problem has been resolved.

Posted Apr 21, 2021 - 15:17 EDT

This incident affected: Submission Processing, Scheduled Jobs, and Advanced Analytics.